At Netcel, I... Responsible for ensuring the smooth running of the support function and making sure that our customers have a strong and reliable safety net to call upon.

I've been here since... Summer 2010.

Before joining Netcel, I... worked as Technical Support Team Leader for a software application company in the Field Service industry, supporting customers such as npower, Triton Showers and Kingston Communications.

You should know that I... Have over 12 years experience supporting major customers and have a passion for improving the customer support experience.

At weekends I enjoy... Playing cricket in the Hertfordshire league and spending time with my wife and young daughter.