Digital Traffic & Scheduling Manager

Location: Flexible, Hybrid (with offices based in St Albans, Hertfordshire)

Why Netcel

Netcel is a vibrant digital product consultancy with an ambitious vision and growth strategy. We partner with leading organisations to create personalised digital products and experiences that drive outstanding outcomes. Our core technology is the Optimizely Digital Experience Platform, and we are recognised as one of the UK’s leading specialists.

We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth. You will be working with a team of experienced consultants, designers and technologists, where you will have the opportunity to do some of the most rewarding work of your career.

Our hybrid working model gives you flexibility and encourages a positive work-life balance – you can work remotely, or from our office in St Albans. You will be part of a friendly, open and supportive community where there is something social for everyone to enjoy.

We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow.

Your Role

Reporting to the COO, you will be responsible for scheduling, assigning and capacity planning across our professional and managed services. You will enjoy liaising with the team to identify the critical business priorities to solve complex work allocation problems across multiple clients and workstreams. The work we do is fluid and ever-changing, so you need to enjoy this challenge and be able to bring the structure and control required to allow us to maximise the utilisation of our team and enable us to hit our deadlines.  

Your main responsibilities will include: 

• Working across multiple stakeholders to resource over 40 employees, key partners, contractors & associates effectively on client work.  
• Continually managing our project pipeline to identify and resolve potential over and under capacity issues according to these business priorities. 
• Managing our key resource partner, contractor and associate relationships.  
• Providing our commercial function with a view of resource availability to support future sales opportunities.  
• Working closely with our People department to build our flexible resource pool & provide input on how to build our team capabilities to best fit the work we need to deliver.  
• Managing and developing our resource management system to ensure it is fit for purpose for both now and the future.  
• Managing timesheets across the team to ensure accuracy and timely submissions each month.  
• Coaching the team on our resource and timesheet management tools, and promoting best practice methods.  
• Reporting on key resource management KPIs including headcount, capacity, utilisation and billable time. 

What we are looking for

The ideal candidate will have:

• Several years' experience within a Digital Scheduling/Traffic/Resource Manager role in an agency or product consultancy. 
• The ability to solve complex work allocation problems in a fast-paced delivery environment.
• Experience using resourcing software such as Kantata.
• A calm and approachable manner.
• Confidence to influence change.
• Exceptional communication and relationship building skills, being able to understand the needs of the business and have both client and our team’s best interests in mind.
• Excellent organisational and time management skills, with the ability to prioritise workload.
• Strong attention to detail.

What we can offer you

We want you to grow and develop and will provide you with the opportunity to make this happen. We support learning on all levels, including self-learning, insight sessions, knowledge shares, and formal training.

Alongside working hard in a supportive and collaborative culture, there's also plenty of time for being social. The main benefits and perks include:

• Hybrid working (you choose whether you WFH or from our St Albans office)
• Flexible hours (with core hours of 10am – 4pm)
• 25 days holiday increasing with length of service, plus bank holidays.
• Enhanced pension
• Life assurance scheme
• Health cashback scheme
• Shopping rewards scheme offering deals and discounts from well-known brands
• Structured onboarding process
• Ongoing training and development
• Exposure to the company directors
• Stylish open plan office in St Albans with excellent transport links
• Regular social events (both virtual and in-person)
• Cycle-to-work scheme
• Bonuses and rewards for length of service, exams etc
• Salary £40,000 - £45,000 per annum 
• Full time – 37.5 hours, full time is preferred, but we are open to part time

Diversity & inclusivity at Netcel

At Netcel we encourage progressive, divergent thinking and ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.