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Digital Account Director

As part of our planned growth, we are looking for a Digital Account Director. You’ll be responsible for developing and executing growth strategies across your portfolio of clients, generating revenue growth, building client trust to help deliver client results and build stronger partnerships

Location: Flexible, Hybrid (with offices based in St Albans, Hertfordshire)

Basic Salary: Up to £60,000 per annum (DOE) 

Why Netcel

Netcel is a vibrant digital product consultancy with an ambitious vision and growth strategy. We partner with leading organisations to create personalised digital products and experiences that drive outstanding outcomes. Our core technology is the Optimizely Digital Experience Platform, and we are recognised as one of the UK’s leading specialists.

We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth.  You will be working with a team of experienced consultants, designers and technologists, where you will have the opportunity to do some of the most rewarding work of your career. 

Our hybrid working model gives you flexibility and encourages a positive work-life balance – you can work remotely, or from our office in St Albans. You will be part of a friendly, open and supportive community where there is something social for everyone to enjoy.

We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow.

Your Role

As part of our planned growth, we are looking for a Digital Account Director. You’ll be responsible for developing and executing growth strategies across your portfolio of clients, generating revenue growth, building client trust to help deliver client results and build stronger partnerships.

Commercially astute, you’ll be targeted on delivering top line revenue growth from your portfolio of clients as well as client satisfaction.  Reporting to the Head of Client Services you will be responsible for:

Commercial success - The role requires a consultative sales approach and ability to identify your clients key problem areas, business objectives, commercial goals and priorities, working with Product Strategists to create a roadmap of short and long-term opportunities, shaped to the level of creating the SoW, that project teams can deliver against.

Client growth - Planning the short and long-term growth of your client portfolio, working with practice leads to identify opportunities to strengthen and broaden our service offering.

Client experience - Developing engagement strategies for your clients, delivering exceptional client experience and satisfaction.

Client management - Adding value to your clients as a trusted advisor by understanding their strategies, challenges, opportunities, people, customers and market.

What we are looking for

Ideally you will have demonstrable account director experience in a digital consultancy, agency or similar company.

We are looking for someone that:

  • Is experienced working as part of team, bringing practitioners together to find solutions to client business challenges.
  • Has extensive experience managing annual client budgets of £100k- £500k+
  • Has strong listening skills with the ability to quickly grasp what the clients motivations are and what solutions they need
  • Has an entrepreneurial mindset that can identify growth opportunities and convert into revenue
  • Is highly organised and can orchestrate clients and teams to meet strategic goals
  • Embraces a growth mindset, someone who can turn challenges into opportunities
  • Have excellent communication skills both written and verbal and the ability to confidently create and deliver engaging presentations
  • Be a confident and strong commercial negotiator, that is focused on value and ROI
  • Have experience of CMS/DXP and connected technologies (desirable)

    What we can offer you

    We want you to grow and develop and will provide you with the opportunity to make this happen. We support learning on all levels, including self-learning, insight sessions, knowledge shares, and formal training.

    Alongside working hard in a supportive and collaborative culture, there's also plenty of time for being social.  The main benefits and perks include:

  • Hybrid working (you choose whether you WFH or from our St Albans office)
  • Flexible hours (with core hours of 10am – 4pm)
  • 25 days holiday increasing with length of service, plus bank holidays
  • Pension
  • Life assurance
  • Structured onboarding process
  • Ongoing training and development
  • Exposure to the company directors
  • Stylish open plan office in St Albans with excellent transport links
  • Regular social events (both virtual and in-person)
  • Health cashback scheme
  • Shopping rewards scheme offering deals and discounts from well-known brands
  • Cycle-to-work scheme
  • Bonuses and rewards for length of service, exams etc
  • Salary £55,000 - £60,000 per annum

Diversity & Inclusivity at Netcel

At Netcel we encourage progressive, divergent thinking and ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.

Apply today!