Driving Digital Success Since 1995

MICROSOFT

Microsoft Gold Partner

Through our technology partnership with Microsoft, we’re able to use the expanse of often underutilised data held within the systems of our clients to power the personalised experiences users expect.

As a Microsoft Gold Partner we are able to leverage Microsoft's industry leading Azure cloud solutions to apply intelligence to the data, taking personalisation far beyond traditional manual and predefined audience segmentation to power efficient and truly individualised digital experiences.

Microsoft Gold Partner logo

Why is personalised digital experience so important?

Personalisation has become a core priority for businesses across all sectors with brands that successfully deliver personalised customer experience differentiating themselves from their competitors and benefiting from improved user engagement and increased revenue.

Customer expectations have shifted, with 91% of consumers more likely to shop with brands who recognise them as a user and provide them with relevant offers and product or content recommendations. Furthermore, 48% of all consumers have left a business’ website to make a purchase on another site due to poor experience (Source: Accenture).

 

Improving the efficiency of digital operations

Microsoft's Azure Cloud Services and Cognitive Services can be used to not only improve end user customer experience, but to increase efficiency within the Digital Operations of our clients. By working with our clients to establish the technology and ways of working necessary to transform their digital operations, we lay the foundations for long term success to reduce operational risks and encourage sustainable growth.

We’ve worked with the Royal Institution of Charter Surveyors (RICS) to improve their customer experience and enable the membership organisation to better acquire and retain their members. Through delivering a 295% increase in training and booking conversation rate, RICS experienced a 40% uplift in both revenue and average order value.

 

Integrating Microsoft Dynamics 365 with Episerver Commerce

Our experience delivering systems integration with Episerver allows Netcel to help our clients unleash the potential of their Dynamics solutions for seamless omnichannel customer and commerce experiences. Maximising the data held within Dynamics as a CRM has allowed Netcel to deliver optimised solutions for membership organisations like RICS.

Building on the Episerver Commerce for Dynamics 365 integration, including AX and NAV, we are able to quickly deliver unified commerce operations linking orders, products, inventory and pricing within Dynamics to your commerce experiences.

We are able to help you utilise your data to create actionable insights through data visualisation using Microsoft's PowerBI.

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